Melanie

Virtual Assistant

Melanie

ID Verified
1,500/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

In my current role with a telecommunications account, where I am currently completing my notice period, I have been working for two years and five months. During my first year, I handled customer calls and drove revenue through upselling, which included offering brand new devices with new lines and upgrading existing customers' old devices to the latest models I was promoted to Project Coach, In this leadership role, I guide and support trainees, helping them develop their skills, meet key perfo...

Skills & Expertise

Customer Success

Data & Analytics

Specialized Skills

Software Development

TypeScriptBeginner

Work Experience

Project Coach

Afni

Apr 2024 - Present

Job Responsibilities:

ACM CERTIFIED LEADERSHIP CERTIFIED

Excel (Advanced)LiveChatLive Chat SupportEmail SupportTableau

Customer service/Mentor

IQOR

Oct 2022 - Jan 2024

TableauExcel (Advanced)

Sales Rep, Customer Service, Tier 3 Chat support

Telephilippines

Nov 2017 - Sep 2019

Live Chat SupportEmail SupportLead ManagementLiveChat

Quick Stats

Age36 years
GenderFemale
English LevelFluent
ID VerificationVerified