Virtual AssistantVirtual Assistant
Melanie
1,500/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,500
per month
($9/hour)
Member since August 2026
Profile Description
In my current role with a telecommunications account, where I am currently completing my notice period, I have been working for two years and five months. During my first year, I handled customer calls and drove revenue through upselling, which included offering brand new devices with new lines and upgrading existing customers' old devices to the latest models I was promoted to Project Coach, In this leadership role, I guide and support trainees, helping them develop their skills, meet key perfo...
Top Skills
Data Visualization · <1 yearEmail Support · <1 yearEmployee Relations · <1 yearExcel (Advanced) · <1 yearGoogle Sheets (Advanced) · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
LiveChatBeginner
ZendeskBeginner
Data & Analytics
Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
TableauBeginner
Data VisualizationBeginner
Specialized Skills
Employee RelationsBeginner
Performance ManagementBeginner
Software Development
TypeScriptBeginner
Work Experience
Project Coach
Afni
Apr 2024 - Present
Key Achievements:
ACM CERTIFIED LEADERSHIP CERTIFIED
Excel (Advanced)LiveChatLive Chat SupportEmail SupportTableau
Customer service/Mentor
IQOR
Oct 2022 - Jan 2024
TableauExcel (Advanced)
Sales Rep, Customer Service, Tier 3 Chat support
Telephilippines
Nov 2017 - Sep 2019
Live Chat SupportEmail SupportLead ManagementLiveChat
Quick Stats
Age36 years
English LevelFluent
ID VerificationNot verified