Melanie

Virtual Assistant

Melanie

1,500/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

In my current role with a telecommunications account, where I am currently completing my notice period, I have been working for two years and five months. During my first year, I handled customer calls and drove revenue through upselling, which included offering brand new devices with new lines and upgrading existing customers' old devices to the latest models I was promoted to Project Coach, In this leadership role, I guide and support trainees, helping them develop their skills, meet key perfo...

Top Skills

Data Visualization · <1 yearEmail Support · <1 yearEmployee Relations · <1 yearExcel (Advanced) · <1 yearGoogle Sheets (Advanced) · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
LiveChatBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
TableauBeginner
Data VisualizationBeginner

Specialized Skills

Employee RelationsBeginner
Performance ManagementBeginner

Software Development

TypeScriptBeginner

Work Experience

Project Coach

Afni

Apr 2024 - Present

Key Achievements:

ACM CERTIFIED LEADERSHIP CERTIFIED

Excel (Advanced)LiveChatLive Chat SupportEmail SupportTableau

Customer service/Mentor

IQOR

Oct 2022 - Jan 2024

TableauExcel (Advanced)

Sales Rep, Customer Service, Tier 3 Chat support

Telephilippines

Nov 2017 - Sep 2019

Live Chat SupportEmail SupportLead ManagementLiveChat

Quick Stats

Age36 years
English LevelFluent
ID VerificationNot verified