customer service specialist/ General VA/ Admin Assistantcustomer service specialist/ General VA/ Admin Assistant
melanie
$800
per month
($5/hour)
Profile Description
, I have developed strong abilities in: • Communication & Collaboration: Working effectively with colleagues, clients, and stakeholders to achieve shared goals. • Adaptability & Learning: Quickly mastering new tasks, processes, and tools to meet changing requirements. • Reliability & Work Ethic: Delivering high-quality work on time, taking responsibility for my tasks, and supporting team objectives. • Problem-Solving: Identifying challenges and finding practical, effective solutions. Whether the...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Concentrix
Jun 2023 - Dec 2025
Key Achievements:
I worked recently as Customer Service Representative responsible for delivering high-quality support and resolving customer inquiries across multiple channels (calls, emails, and chats). Managed a high volume of daily interactions while maintaining excellent service standards, accuracy, and professionalism. Built strong product and policy knowledge to serve as a reliable point of contact, consistently meeting or exceeding performance metrics including Customer Satisfaction (CSAT), First Call Resolution (FCR), and Average Handling Time (AHT).
Station manager- Officer In Charge
Oilmart Inc/ RKV3 Pump Station
May 2013 - Apr 2024
Key Achievements:
I served as the lead operational head and administrative manager for the station/site, overseeing end-to-end operations, team leadership, safety compliance, customer service, and financial performance for over 11 years. Held full accountability for daily workflow, resource allocation, and strategic planning to ensure efficiency, profitability, and adherence to company standards and regulatory requirements. Built and led high-performing teams, implemented process improvements, and maintained service excellence throughout a decade-long tenure of stability and growth.