marlon

Customer Service Specialist/Customer Service Representative

marlon

ID Verified
900/mo
Ologapo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Open to full-time Customer Service roles Prefer remote Willing to work flexible shifts. Comfortable handling voice, chat, and email support Open to working with international customers (e.g., NZ, US, AU) Dedicated and customer-focused Customer Service Specialist with experience handling inquiries, resolving concerns, and delivering high-quality support through phone, chat, and email. Skilled in managing customer accounts, processing orders, and ensuring customer satisfaction. Known for strong...

Top Skills

Email Support · <1 yearHubSpot · <1 yearLive Chat Support · <1 yearPhone Support · <1 yearSalesforce · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner

Marketing & Growth

HubSpotBeginner

Sales & Business Development

Zoho CRMBeginner
SalesforceBeginner

Work Experience

sales and tech support

Nuskin

Jun 2025 - Present

Key Achievements:

Consistently exceeded sales targets by upselling and cross-selling products and services Achieved high customer satisfaction scores through effective issue resolution and support Successfully handled technical concerns with quick turnaround time, reducing repeat calls Maintained strong product knowledge, enabling accurate troubleshooting and recommendations Recognized for excellent performance in both sales conversion and customer service Improved customer retention by providing personalized solutions and follow-ups Handled high call/chat volume while maintaining quality and efficiency standards Received positive customer feedback for professionalism and problem-solving skills

SalesforceZoho CRMEmail SupportPhone SupportHubSpotTechnical SupportLive Chat Support

Application Support Specialist

EasyPOS Solutions INC.

Oct 2024 - Apr 2025

Key Achievements:

Resolved technical issues within SLA, improving response and resolution time Reduced repeat incidents by identifying root causes and providing long-term solutions Maintained high CSAT scores through effective and timely support Assisted in onboarding users by providing system guidance and training Recognized for strong problem-solving and customer handling skills

Live Chat SupportTechnical SupportSalesforceHubSpotPhone SupportEmail SupportZoho CRM

Quick Stats

Age33 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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