Virtual AsssitantVirtual Asssitant

Strategic and results-oriented healthcare BPO professional with over 7 years of experience in customer service, healthcare administration, team leadership, and operations management. Experienced in insurance verification, healthcare documentation, patient and physician communication, workflow management, quality assurance, and KPI/SLA monitoring. Proven ability to lead high-performing teams, coach and develop staff, manage escalations, and improve operational efficiency while maintaining accurac... See more