Customer Support, Inside Sales, Client Care ConciergeCustomer Support, Inside Sales, Client Care Concierge

Key Achievements:

Handle inbound and outbound calls with prospective and existing customers. Qualify leads and identify customer needs, service requirements, and scheduling preferences. Present cleaning services, pricing, and membership options to potential customers. Address objections, recommend suitable solutions, and close sales. Process bookings and maintain accurate customer and sales records. Meet established sales, quality, and customer service targets.

Key Achievements:

Managed high-volume inbound and outbound calls for billing, account, technical, and service concerns. Assisted customers with account management, plan changes, payments, upgrades, and troubleshooting. Recommended suitable products and services based on customer needs. Performed upselling and cross-selling while maintaining excellent customer service. Resolved escalated concerns using effective communication and problem-solving skills

Key Achievements:

Handle inbound and outbound calls with prospective buyers, clients, and real estate agents. Qualify leads based on location, budget, property preferences, financing status, and buying timeline. Follow up with leads through calls, text, and email to maintain engagement and drive conversions. Maintain accurate lead records, call activity, and follow-up notes in CRM systems. Support agents with lead management, appointment setting, and client communication

Key Achievements:

Conducted lead follow-ups and nurtured buyer relationships. Managed appointments and maintained CRM accuracy. Assisted clients throughout different stages of the buying process. Supported agents with administrative and customer-facing tasks