Social Media Manager/Video EditorSocial Media Manager/Video Editor

Key Achievements:

CLIENT: Samsung USA - Respond to customer inquiries via live chat in a timely and professional manner. - Provide accurate information about products, order status, shipping, returns, and other relevant inquiries. - Assist customers in navigating the website and placing orders, ensuring a smooth and efficient process. - Stay updated on product offerings, promotions, and company policies to provide knowledgeable support.

Key Achievements:

CLIENTS: Canada-Based - Creates and publishes engaging content on the company’s social media accounts - Communicate with clients for effective collaboration and execution of marketing initiatives - Write engaging copy for websites, marketing campaigns, and social media posts - Stay up-to-date with the latest trends and best practices in digital marketing - Accomplish key performance indicators (KPIs) for lead generation campaigns by conducting research to identify potential leads using online resources

Key Achievements:

CLIENT: META - Reviewing content for plagiarism or copyright infringement, or for obscene language or pornographic images - Responding to email inquiries and reports regarding content-related issues. - Ensures that user-generated content adheres to legal and regulatory standards, reducing the risk of legal repercussions for the client - Staying updated on the latest fraud trends to not fall into any traps and suspicious activities during the process - Proven ability to complete repetitive tasks for extended periods

Key Achievements:

BRANDS: NATURE REPUBLIC PHILIPPINES & N.CAT PHILIPPINES - Support marketing team in organizing various projects & marketing initiatives - Maintain spreadsheets and a database information found through financials, inventory and write reports - Responding promptly to customer inquiries & acknowledging/resolving customer complaints - Communicating with store employees regarding sales & other activities - Creating daily content on all social media platforms (Facebook, Instagram & TikTok), to build an audience and ensure customer engagement - Monitor site metrics & oversee creative design - Moderate all user-generated content in line with the moderation policy for each community - Creating editorial calendars & syndication schedules

Key Achievements:

• Cut video sequences effectively to ensure the scenes are seamless and flow logically. • Performed video and audio editing based on story sequence and continuity. • Produce basic graphics such as lower thirds, logo reveals, transitions, etc.

Key Achievements:

• Has experience in producing, creating, and editing videos, photos, and/or digital and social content. • Collaborates with team; Performed video and audio editing based on story sequence and continuity.