Technical Support Specialist | Associate CoachTechnical Support Specialist | Associate Coach
Jairheas
ID Verified$1,200
per month
($7/hour)
Profile Description
I bring a strong combination of customer service, technical expertise, leadership, and healthcare support experience. With four years of experience in technical support, including serving as an Associate Coach, I have developed excellent problem-solving, communication, and mentoring skills. I have experience troubleshooting complex issues, improving team performance, coaching colleagues, and consistently delivering high-quality customer experiences. In addition, my six months of healthcare exper...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Specialized Skills
Virtual Assistance & Admin
Work Experience
Technical Support | Associate Coach
Alorica
Jul 2022 - Jun 2026
Key Achievements:
Assisted customers via phone, email, and chat while maintaining accurate records and resolving technical issues. Guided new agents during training and nesting periods Helped improve team performance and customer satisfaction Managed administrative tasks, documented performance reports, and provided coaching support to team members.
Healthcare Account / Agent
CBPO
Nov 2021 - Mar 2022
Key Achievements:
Assisted healthcare customers with inquiries and account concerns Maintained accurate customer records and documentation Delivered quality customer service while meeting performance metrics Managed calls professionally in a fast-paced environment