Admin | Data Capturing | Call Centre & Customer ServiceAdmin | Data Capturing | Call Centre & Customer Service

Job Responsibilities:

• Handled outbound and follow-up calls with US-based leads, qualifying prospects and booking appointments for the sales team — call-centre style phone work on US business hours. • Scheduled appointments and maintained accurate, up-to-date lead records in Jobber (CRM) and the ReadyMode dialer, tracking contact attempts, statuses, and next steps. • Delivered consistent, professional customer communi... more...

Job Responsibilities:

Verified voter registration details and eligibility at a voting station during national elections, working directly with members of the public. • Coordinated voting station logistics and supported smooth, orderly processing of voters on election day.

Job Responsibilities:

Captured and maintained applicant data on the Housing Needs Register, ensuring records were accurate and up to date. • Provided front-line client support, assisting members of the public with housing applications and enquiries. • Issued proof-of-address documentation and processed related administrative requests in line with departmental procedures.

Job Responsibilities:

Supported the development and maintenance of the Performance Management System used across the division. • Captured and filed performance scorecards, Personal Development Plans (PDPs), and coaching notes for staff records. • Assisted with day-to-day records management, ensuring documentation was organised and easily retrievable.