Customer Support (email, phone, chat) and CollectionsCustomer Support (email, phone, chat) and Collections

Customer Success, Support & Retention Leader with 20 years of experience in customer support, client relationship management, collections/account receivables, and team leadership across U.S. and Australian businesses. Experienced in coaching and developing teams, quality assurance, managing escalations, and improving customer experience across phone, email, chat, and ticketing channels. Brings a strong understanding of U.S. real estate strategies and Australian credit and financial services regu... See more