Virtual AssitantVirtual Assitant
Mary
ID Verified$500
per month
($3/hour)
Profile Description
Customer-focused professional with 4+ years of experience in customer service, including telecommunications and Amazon support, with additional experience in remote Virtual Assistant roles. Skilled in written communication, problem-solving, multitasking, and handling customer concerns with professionalism and empathy. Highly adaptable, reliable, and experienced in working independently in fast-paced, remote environments while maintaining quality service and customer satisfaction.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Home Care Scheduler VA
Home Instead
Feb 2026 - Present
Key Achievements:
> Coordinated and scheduled home care services based on client needs, caregiver availability, and service requirements while maintaining accurate schedules and records. > Maintained and updated client and caregiver information, ensuring accurate documentation and timely communication across scheduling and administrative processes. > Verified client service details, monitored changes in schedules and care requirements, and communicated updates with clients, caregivers, and internal teams. Managed administrative data entry and documentation using scheduling systems, spreadsheets, and communication platforms while maintaining confidentiality and accuracy. > Assisted with resolving scheduling issues, following up on service requests, and ensuring timely completion of administrative tasks
Customer Service Associate
Amazon Data Services Philippines, Inc.
Oct 2024 - Dec 2025
Key Achievements:
> Provided high-volume customer support via phone, email, and chat, resolving inquiries related to orders, deliveries, returns, payments, and account concerns. > Delivered efficient, customer-focused solutions while consistently meeting performance metrics, including CSAT, AHT, first-contact resolution, and quality assurance standards. > Maintained accurate customer records in internal systems, ensured compliance with data privacy policies, and assisted with order tracking and product-related troubleshooting
Virtual Assistant - Dispatch & Administrative Support
Run Roadlines
Jul 2023 - May 2024
Key Achievements:
> Coordinated daily dispatch operations by scheduling field personnel, optimizing routes, and ensuring timely service delivery. > Managed accurate data entry, client records, and digital documentation using CRM systems while maintaining organized files for reporting and compliance. > Handled administrative tasks, including email and calendar management, client communication, and the use of Google Workspace, Microsoft Office, and scheduling tools to support daily operations
Customer Service Representative
Teleperformance
Mar 2020 - Apr 2022
Key Achievements:
> Provided customer support for mobile, internet, and billing inquiries via phone, email, and chat, resolving technical issues, account updates, and billing concerns efficiently. > Delivered exceptional customer service while consistently meeting key performance metrics, including CSAT, AHT, and FCR, and ensuring compliance with data privacy policies. > Promoted relevant products and service upgrades, contributing to customer retention and achieving sales targets