Virtual AssistantVirtual Assistant
Mary
$500
per month
($3/hour)
Profile Description
I have one year of experience in customer support, handling voice, chat, and email support. I assisted customers with inquiries, order processing, scheduling concerns, and issue resolution while maintaining polite and professional communication. I am skilled in time management, multitasking, problem-solving, and using CRM tools like Zendesk. I can work independently, follow instructions well, and handle urgent tasks calmly. I also have graphic design and video editing skills. I create banners,...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Marketing & Growth
Design & Creative
Data & Analytics
Work Experience
Customer Service Representative
Iqor
Sep 2023 - Present
Key Achievements:
Handled high-volume inbound voice calls for customer service and order processing. Assisted customers with inquiries, billing concerns, and account updates while maintaining a polite and professional tone. Resolved issues efficiently, followed call flow procedures, and met quality and performance metrics. Consistently provided accurate information and ensured customer satisfaction in a fast-paced environment.
Customer Service Representative
Concentrix
Jun 2025 - Jan 2026
Key Achievements:
Provided customer support through phone, email, and live chat for a luxury account. Handled customer inquiries, order processing, account updates, and service concerns with accuracy and professionalism. Managed multiple chats while maintaining quality responses and meeting SLA targets. Demonstrated strong communication and problem-solving skills, ensured customer satisfaction, and consistently followed company policies and quality standards.
Customer Service Representative
Iqor
Aug 2024 - Dec 2024
Key Achievements:
Handled high-volume inbound voice calls for customer service and order processing. Assisted customers with inquiries, billing concerns, and account updates while maintaining a polite and professional tone. Resolved issues efficiently, followed call flow procedures, and met quality and performance metrics. Consistently provided accurate information and ensured customer satisfaction in a fast-paced environment.
Quick Stats
Education
Bachelor's Degree
Assumption College of Davao
2020 - 2025