Virtual Assistant | Administrative & Customer SupportVirtual Assistant | Administrative & Customer Support
Maruwa
ID Verified$550
per month
($3/hour)
Profile Description
I am a dedicated and detail-oriented Virtual Assistant with over five years of experience in customer service and administrative support. I specialize in email and chat management, appointment scheduling, customer follow-ups, data management, and general administrative tasks. I am organized, reliable, adaptable, and committed to helping businesses streamline their operations, improve productivity, and deliver excellent customer experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Design & Creative
Content & Writing
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Work Experience
Communications & client liaison
Welitravel limited
Aug 2023 - Present
Key Achievements:
* Managed incoming and outgoing customer calls. * Handled company emails and customer inquiries. * Conducted follow-up calls to collect customer feedback. * Reconnected with customers who had not
Customer service specialist
Ison Experience
Mar 2023 - Aug 2023
Key Achievements:
* Handled inbound and outbound customer calls. * Followed up with inactive customers to encourage them to return. * Scheduled customer appointments and coordinated bookings. * Responded to customer inquiries through emails and messages. * Supported customer retention and satisfaction.
Ecare customer representative
Techno Brain BPO
Nov 2022 - Mar 2023
Key Achievements:
* Responded to customer inquiries through digital messaging platforms. * Scheduled and coordinated customer appointments. * Assisted customers with service-related concerns and inquiries.
Quick Stats
Certifications
Education
Associate's Degree
University of the people
2023 - 2026