Marly

Virtual Assistant

Marly

ID Verified
100/mo
Agusan del Sur, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi! I am an experienced and dedicated remote professional with a strong background in customer service and project coordination. Efficient, detail-oriented, and highly adaptable to different global time zones, I am committed to delivering high-quality results for international teams. Notably, during a high-stakes peak operational period, I was promoted to Product Representative and Team Lead Support (PRT/TLT) for the ramp season, transitioning into a permanent Subject Matter Expert (SME) afterwa...

Top Skills

Calendar Management · <1 yearCanva · <1 yearCapCut · <1 yearData Entry · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner

Design & Creative

CanvaBeginner
CapCutBeginner

Virtual Assistance & Admin

Data EntryBeginner
Calendar ManagementBeginner
Email ManagementBeginner

Work Experience

Customer Service Associate

Concentrix

Oct 2018 - Mar 2022

Key Achievements:

I was recognized for outstanding performance during peak operations, I was promoted to Product Representative and Team Lead Support (PRT/TLT) during the ramp season, eventually transitioning into a permanent Subject Matter Expert (SME) once the ramp concluded. In this role, I handled high-volume inbound customer service calls, provided real-time support and technical guidance to team members, and consistently ensured exceptional service delivery and swift resolution quality.

Phone Support

Quick Stats

Age31 years
English LevelConversational
ID VerificationVerified
Portfolio
🔒

Education

Bachelor's Degree

Agusan del Sur State College of Agriculture and Technology

2013 - 2017