Customer ServiceCustomer Service
Mariol
ID Verified$800
per month
($5/hour)
Profile Description
Hi, I’m Kate. I have over 6 years of customer service experience, with nearly 2 years focused on eCommerce support. I enjoy helping customers and supporting businesses through clear and empathetic written communication. I’ve worked with Gorgias, Shopify, and ShipBob, assisting customers with everything from order and tracking updates to refunds, promotions, warranty inquiries, and fulfillment issues. I believe the best customer support is making sure every customer feels heard, cared for, and su...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Support
TalentPop
Nov 2024 - Jun 2026
Email Support
Peak Support
Jun 2020 - Oct 2023
Key Achievements:
Key Achievements - Recognized as a Top Performer for six consecutive months based on overall customer service performance. - Consistently exceeded KPIs for: Customer Satisfaction (CSAT), Tickets Resolved, Quality Assurance. Responsibilities - Performed basic troubleshooting for app and website concerns, account updates, address issues, business verification, and business-related inquiries for multiple countries (UK, USA, CA and AU.)
Phone Support
Quantrics
Jun 2018 - Mar 2020
Key Achievements:
Key Achievements - Consistently achieved and exceeded monthly KPI targets. - Maintained performance goals in Average Handle Time (AHT), Customer Survey Scores, FCR, and Quality Assurance. Responsibilities - Assisted customers with billing inquiries, payments, data top-ups, hardware upgrades, number changes, and account modifications. Provided first-level technical support by troubleshooting mobile devices, apps, website access, connectivity issues, and guiding customers through device features and basic phone operation. Walked customers through the self-service portal to complete account management tasks independently.