CUSTOMER SERVICE - VIRTUAL ASSISTANT -B2 COLLECTION AGENTCUSTOMER SERVICE - VIRTUAL ASSISTANT -B2 COLLECTION AGENT
Mariel
ID Verified$1,900
per month
($11/hour)
Profile Description
**PROFESSIONAL SUMMARY** Dedicated and detail-oriented professional with over 3 years of experience in customer service and approximately 2 years in collections, including healthcare collections. Experienced in handling customer inquiries through inbound calls, chat, and email, managing account concerns, negotiating payment arrangements, and maintaining positive customer relationships. Former Learning Specialist with experience sharing knowledge and supporting the development of new team member...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Team Lead
GARDEN OBGYN
Nov 2023 - Present
Job Responsibilities:
I collect past due balances by outbound, email and text messages to a Healthcare facility in the US. I was promoted as a Team leader after 2 years with the Company
Collection Specialist
Global Agility Solutions LLC
Nov 2022 - Nov 2023
Job Responsibilities:
Inbound calls, to collect past due balances. I sometimes negotiate payment plans and arrangements to a US Telecommunication Company.
Customer Service Representative
Sitel
May 2022 - Nov 2022
Job Responsibilities:
I was a customer service in Amazon. I processed return and refund.
Customer Service Representative
Sitel
Oct 2018 - Jan 2020
Job Responsibilities:
I was a banking customer service, I process card replacement, review rransactions and initiate dispute as requested.
Quick Stats
Certifications
Education
Associate's Degree
Urdaneta City University
2015 - 2017