Technical and Customer Service Support SpecialistTechnical and Customer Service Support Specialist
Marie
ID Verified$548
per month
($3/hour)
Profile Description
Dedicated and results-driven professional with over 5 years of experience across technical support, administrative data management, and customer service operations. Expert in delivering exceptional omni-channel customer service (voice and email) while managing complex platform workflows and billing adjustments using systems like Salesforce and [link hidden]. As a remote worker, I am highly disciplined, proactive, and fully capable of driving results with minimal supervision. I take total owners...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Technical Support Associate
CUSTOMTEEPROS (Direct Client)
Mar 2024 - Jun 2026
Key Achievements:
● Optimized Customer Retention: Addressed general and complex customer inquiries regarding services by delivering clear communication that elevated client satisfaction scores and drove repeat engagement. ● Minimized System Downtime: Diagnosed and resolved intricate technical anomalies through rigorous root-cause analysis, preventing recurring system issues and improving overall platform stability. ● Secured Data Integrity: Efficiently managed, verified, and input user data to manually onboard new customers, maintaining strict compliance with data management protocols and zero entry errors. ● Resolved Financial Discrepancies: Executed critical account alterations and adjustments to settle billing and service disputes, successfully protecting revenue while restoring customer trust. ● Streamlined Communication Workflows: Organized, processed, and dispatched high volumes of crucial email inquiries and service notifications, reducing response turnaround times.
Technical Support Associate
Foundever (formerly Sykes/Sitel)
Mar 2022 - Sep 2023
Key Achievements:
● Accelerated Issue Resolution: Provided comprehensive omni-channel (Voice and Email) technical support, rapidly diagnosing network and software glitches to maintain a high first-contact resolution rate. ● Driven Account Growth & Upgrades: Guided customers through diverse service tiers and plans, proactively advising on strategic account upgrades to align with their desired features and driving organic revenue growth. ● Exceeded Performance Benchmarks: Surpassed stringent Key Performance Indicators (KPIs), placing in tiers for customer satisfaction (CSAT) ratings and average handle times (AHT).