Virtual AssistantVirtual Assistant

Job Responsibilities:

• Partner Support & Communication: Manage inbound and outbound communications via phone and email. Respond to inquiries regarding coat and shoe orders, distribution events, and wish list registration. • Order Management & Logistics: Oversee order entry, track fulfillment data, and coordinate with the supply chain and warehouse teams to ensure timely shipments of essential apparel. • Issue Resolu... more...

Job Responsibilities:

• Resolved customer inquiries through phone, handling 30-40+ tickets daily while maintaining 95%+ customer satisfaction scores. • Utilized CRM systems (ServiceNow) to document and track 100+ weekly customer cases, ensuring accurate records and timely follow-ups. • Provided real-time support with HR shared services inquiries including payroll and account access, resolving 90% of cases on first co... more...

Job Responsibilities:

• Assisted hospital employees with payroll-related concerns including taxes, deductions, and pay discrepancies, ensuring accurate information and timely issue resolution. • Provided HR policy guidance and labor contract information to employees, helping them understand workplace policies and available resources. • Supported employees with leave requests by checking eligibility, explaining filing... more...

Job Responsibilities:

• Monitored order timelines and provided customers with real-time delivery status updates, helping reduce order-related inquiries and improve customer satisfaction. • Processed credits and refunds for canceled or undelivered orders, ensuring accurate resolution of billing concerns and maintaining customer trust. • Handled order cancellations due to store closures, unavailable items, or unreachab... more...