Maria

Medical Virtual Assistant - Insurance Verification

Maria

800/mo
LAPU LAPU CITY CEBU, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dynamic and detail-oriented Medical Virtual Assistant with extensive experience in customer service and virtual support. Over 10 years of expertise in addressing client inquiries, enhancing satisfaction, and streamlining processes in a healthcare setting. Proven ability to champion advocacy initiatives that improve client interactions, while effectively managing administrative tasks. Committed to leveraging technical skills and proactive approach to significantly contribute to the efficiency and...

Top Skills

Email Support · 9 yearsPhone Support · 9 yearsCrisp · <1 yearFacebook Marketplace · <1 yearHTML5/CSS3 · <1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Technical SupportBeginner
CrispBeginner

E-commerce & Marketplace

TikTok ShopBeginner
WordPressBeginner
Facebook MarketplaceBeginner

Software Development

HTML5/CSS3Beginner

Work Experience

MEDICAL VIRTUAL ASSISTANT

GLOBAL MEDICAL VIRTUAL ASSISTANT

Jul 2021 - Present

Key Achievements:

Insurance verification for our providers about their patient's diagnostic lab services, including eligibility and if authorization is required.

HEALTHCARE ADVOCATE

CONCENTRIX

Oct 2016 - Jul 2021

Key Achievements:

Championed customer advocacy initiatives, effectively addressing provider inquiries and concerns, while enhancing overall customer satisfaction.

Quick Stats

Age30 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
🔒