Customer Service & Operations Support SpecialistCustomer Service & Operations Support Specialist

Job Responsibilities:

*Responded to customer inquiries via email regarding orders, products, shipping, refunds, and other concerns. *Handled order cancellations, refunds, replacements, and other order-related requests. *Monitored shipment status and assisted customers with delivery and tracking concerns. *Investigated order issues and coordinated with relevant teams to provide appropriate solutions. *Maintained accurat... more...

Job Responsibilities:

*Contacted senior clients to explain government benefits and available services in a clear and compassionate manner *Collected and verified client information and documentation as part of the intake process *Accurately entered client data into internal systems while maintaining confidentiality *Scheduled appointments and coordinated with relevant departments to ensure smooth follow-ups *Guided cli... more...

Job Responsibilities:

*Processed online orders and ensured accurate order entry and timely processing. *Assisted customers with order inquiries, product information, payment concerns, and order status updates. *Monitored order progress, shipping status, and delivery updates. *Handled customer complaints, delayed shipments, missing items, and order discrepancies. *Processed order cancellations, modifications, returns, a... more...

Job Responsibilities:

*Reviewed and investigated troubled, delayed, and problematic customer orders. *Identified suspicious transactions and potential fraudulent orders to help prevent financial losses. *Verified customer information, order details, and payment information to identify possible discrepancies. *Flagged questionable transactions and escalated suspected fraudulent activities for further investigation. *Con... more...

Job Responsibilities:

*Answer inbound customer calls and provide support regarding service appointments *Contact customers to confirm scheduled appointments *Enter and manage appointment schedules using QuickBooks *Send appointment details to technicians and ensure they are properly informed *Communicate updates or schedule changes to both customers and technicians *Coordinated daily dispatch and logistics operations,... more...

Job Responsibilities:

*Processed and entered customer Purchase Orders (POs) into the company system. *Reviewed orders for pricing, quantities, product/part numbers (unique code or number used to identify a specific product), and shipping details. *Coordinated with customers and warehouse teams regarding order status and Estimated Ship Dates (ESDs). *Followed up on open orders, delayed shipments, and pending requirement... more...

Job Responsibilities:

*Assisted lawyers in preparing, reviewing, and organizing legal documents, pleadings, affidavits, contracts, and other case-related paperwork. *Maintained and organized client files, case records, and confidential legal documents. *Conducted legal research and gathered relevant information to support case preparation. *Assisted in drafting letters, legal correspondence, and other documents for cli... more...

Job Responsibilities:

*Handled inbound and outbound calls from customers regarding residential cleaning services, bookings, and service inquiries. *Conducted cold calls to potential customers to introduce cleaning services, generate interest, and encourage bookings. *Performed outbound sales calls and follow-ups to convert prospective customers into clients. *Responded to customer inquiries and concerns through email a... more...

Job Responsibilities:

*Conducted online English lessons for Chinese students with different English proficiency levels. *Taught English grammar, vocabulary, pronunciation, reading, listening, and conversational skills. *Prepared and delivered engaging lessons based on students' learning needs and proficiency levels. *Helped students improve their speaking confidence, fluency, comprehension, and communication skills. *C... more...

Job Responsibilities:

*Handled inbound customer calls regarding cable TV, internet, and telephone services. *Assisted customers with billing inquiries, payment processing, account balances, billing disputes, and service charges. *Provided basic technical troubleshooting for internet connectivity, cable television, equipment, and service interruptions. *Guided customers through step-by-step troubleshooting procedures to... more...

Job Responsibilities:

Key Responsibilities: *Handled inbound customer calls and assisted subscribers with billing inquiries, account concerns, and service-related questions. *Explained billing statements, charges, payment options, adjustments, and account balances. *Processed payments and assisted customers with billing discrepancies and account updates. *Promoted and recommended cable, internet, and related services b... more...