Healthcare Virtual AssistantHealthcare Virtual Assistant
Macy
$1,600
per month
($9/hour)
Profile Description
Dedicated and detail-oriented professional with experience in healthcare virtual assistance, customer service, and collections. Skilled in administrative support, patient coordination, handling customer inquiries, managing accounts, processing documentation, and maintaining accurate records. Experienced in communicating with clients and healthcare professionals, resolving concerns, and ensuring timely completion of tasks. Adaptable, organized, and committed to delivering excellent customer servi...
Work Experience
Skin Graft Coordinator/After-Hour Representative
West Coast Wound and Skin Care Clinic
Feb 2024 - Oct 2026
Job Responsibilities:
-Managed electronic health records (EHR/EMR) for a US-based healthcare client, ensuring accurate patient documentation and record updates. -Reviewed clinical notes, monitored patient encounters, coordinated with healthcare providers, and assisted with administrative tasks related to patient care.
Medical Scribe/After-Hour Representative
Unity Communications and Consulting Group, Inc.
Feb 2023 - Feb 2024
Job Responsibilities:
-Communicated with providers for the charts to be uploaded in the EMR -Coordinated patient appointments, managed incoming calls, and assisted patients with inquiries regarding healthcare services. -Handled after-hours calls, documented patient concerns, relayed urgent messages to the appropriate medical staff, and ensured timely follow-ups. Maintained accurate patient records, coordinated with hea...
Customer Service Representative
Cardinal Health International Philippines, Inc.
Mar 2019 - Jun 2022
Job Responsibilities:
-Assisted patients with Durable Medical Equipment orders, including order processing, status updates, and delivery coordination. -Responded to patient inquiries, resolved order-related concerns, maintained accurate customer records, and coordinated with internal teams to ensure timely fulfillment and delivery of medical supplies.
Collection Staff
Batangas I Electric Cooperative, Inc.
Jan 2014 - Jun 2018
Job Responsibilities:
-Responsible for collecting electricity payments from consumers, monitoring overdue accounts, and assisting customers with billing and payment concerns. -Maintains accurate collection records, prepares daily collection reports, issues official receipts, and ensures timely remittance of collected payments. -Coordinates with the billing department regarding outstanding balances and supports the impl...