CSR/VACSR/VA
Ma.Andrea
$700
per month
($4/hour)
Profile Description
I have over seven years of experience as a Customer Service Representative, handling both inbound and outbound support. I’ve worked in telecommunications managing billing, troubleshooting, upselling, and cable services, as well as in insurance providing support for provider services. I bring strong communication skills, problem-solving ability, and a customer-focused approach. What makes me a great hire is my reliability, adaptability, and commitment to delivering quality service. I work well u...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Advocate
EXL Philippines
Oct 2021 - Jul 2025
Key Achievements:
Verified patients’ eligibility and insurance benefits Reviewed and assisted with providers’ claims and claim status Answered provider inquiries regarding coverage, billing, and payments.
Customer Service Representative
Teletech
Nov 2014 - Aug 2016
Key Achievements:
Helped customers with billing and account questions Troubleshot and fixed service issues Offered and explained additional plans or services to customers
Customer Service Representative
Transcom Worldwide Inc.
Nov 2011 - Sep 2013
Key Achievements:
Provided technical support for cable TV services, resolving signal, equipment, and connectivity issues Guided customers through basic troubleshooting and service adjustments Processed service changes and documented cases accurately.