Customer Service Professional, Executive AssistantCustomer Service Professional, Executive Assistant

I have more than five years of experience in customer service, handling customers through phone, live chat, and email. I’ve worked with international accounts in e-commerce, iGaming, and hotel reservations, where I assisted customers with account concerns, payments, deposits and withdrawals, bookings, promotions, and general inquiries. I also had experience as a Subject Matter Expert, where I supported agents, handled escalations, monitored performance, and helped with coaching. I would describ... See more