Virtual Assistant & AdminVirtual Assistant & Admin
Ma.
$720
per month
($4/hour)
Profile Description
Results-driven BPO professional with experience in healthcare cold calling, customer support, and sales. Skilled in outbound calls, appointment setting, chat/email support, upselling, and delivering excellent customer service in fast-paced environments. Strong communicator, detail-oriented, and adaptable in handling customer concerns and urgent requests professionally
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Work Experience
Cold Caller
Nexera Global Services
Dec 2025 - May 2026
Key Achievements:
Managed outbound patient communications for medication and medical supply deliveries, accurately confirming patient details, shipping addresses, and scheduled delivery information to ensure efficient and timely distribution. Sourced and pre-qualified leads, identifying new business opportunities by making 500 daily outbound calls to establish sales. Conducted outbound healthcare cold calls to educate patients about Continuous Glucose Monitoring (CGM) devices, coordinate medical deliveries, and assist individuals in exploring Affordable Care Act (ACA) health insurance options. Qualified leads, scheduled callbacks, maintained accurate records, and provided patient-focused customer service while ensuring compliance with healthcare communication standards