Appointment Setter, Customer ServiceAppointment Setter, Customer Service

Key Achievements:

Real Estate Virtual Assistant / Overage Specialist Managed 50–100+ client interactions daily across phone, email, and chat, maintaining high responsiveness and professionalism, and generated 200 leads/month Generated and qualified leads through data mining and skip tracing, contributing to consistent pipeline growth for multiple clients Conducted in-depth research and compiled actionable data, improving decision-making speed for clients by up to 30% Streamlined administrative workflows (reports, scheduling, CRM updates), reducing task turnaround time by 20–40% Supported project management tasks across multiple platforms (Asana, Trello, Monday), ensuring on-time delivery of 95%+ of tasks Increased client response and compliance rates by 20%+ through consistent follow-ups and clear communication Reduced processing delays by proactively identifying missing documentation and resolving issues early Increase 10% - 15% REVENUE by using my EFFECTIVE claim strategy Conducted skip tracing and data mining to locate property owners and heirs tied to foreclosure and tax deed sales Researched property records, liens, and ownership history to validate surplus fund opportunities Assisted in preparing documentation packages for surplus claims, reducing processing delays and errors Delivered administrative and project support, helping clients scale operations and maintain consistent deal flow

Key Achievements:

Supervised and supported a team of agents, improving overall team performance and resolution rates Assisted in resolving escalated customer concerns, achieving high first-call resolution rates Coached team members, contributing to improved QA scores and customer satisfaction metrics Helped customers understand billing and payment processes, reducing repeat inquiries Mentored 15+ newly graduated trainees during their initial month on the production floor, reducing onboarding time by 20% and enhancing their operational readiness. Developed and facilitated tailored training sessions that improved new hire productivity by 30% within the first four weeks, ensuring quicker integration into team workflows. Monitored and evaluated trainee progress daily, achieving a 95% success rate in meeting early performance benchmarks and supporting seamless transition into full responsibilities

Key Achievements:

Handled high-volume email and chat support for international clients (UK & EU markets) Maintained fast response times while ensuring accurate and compliant account handling Assisted customers with deposits, withdrawals, and platform navigation, contributing to improved user experience Consistently met or exceeded service-level agreements (SLAs) Streamlined deposit and withdrawal processes for UK and EU customers, reducing transaction times by 30% and enhancing user satisfaction scores by 15%. Resolved complex account issues related to deposits and winnings, achieving a 25% increase in first-contact resolution rates and decreasing issue escalation by 20%. Provided personalized support to over 10,000 William Hill Casino players across the EU, contributing to a 10% growth in customer retention and fostering positive brand loyalty

Key Achievements:

Customer Service for postpaid T-Mobile UK. Resolved an average of 150+ customer billing disputes monthly by thoroughly investigating account issues, leading to a 20% reduction in unresolved cases and enhancing customer satisfaction ratings. Provided technical support to troubleshoot internet connectivity problems affecting over 1,000 UK residents quarterly, restoring service within an average of 48 hours and decreasing outage-related complaints by 30%. Managed roaming and credit inquiries for a client base exceeding 2,500 users per month, accurately processing requests and securing credits valued at over £50,000 annually, thereby improving retention rates by 15%

Key Achievements:

Sending and receiving electronic data. Troubleshooting Customer Service Analyzing customers’ needs B2B Enterprise. Optimized data management workflows for over 150 enterprise clients by implementing integrated analytics and cybersecurity solutions, reducing data retrieval times by 35% and enhancing overall data security posture. Delivered comprehensive technical support across multiple domains including DevOps and IT management, resolving an average of 200+ support tickets monthly and achieving a 95% customer satisfaction rate. Led the deployment of cloud-based B2B integration services post-2014 acquisition of GXS, resulting in a 40% increase in client onboarding efficiency and supporting the secure transfer of over 10 million transactions daily