Quality Assurance, Customer Support, Virtual AssistantQuality Assurance, Customer Support, Virtual Assistant

I have over five years of professional experience since 2020 in quality assurance, customer support, and medical administration. From December 2023 to November 2025, I worked as a Quality Assurance Analyst at Alorica, conducting call audits, identifying improvement areas, supporting compliance, and giving feedback. I also worked in customer support, handled escalations, assisted with order and delivery concerns, and trained new team members. As a Medical Secretary, I managed patient records, sch... See more