Social media manager,Customer Service and Virtual AssistantSocial media manager,Customer Service and Virtual Assistant

Key Achievements:

I have experience managing social media platforms and providing exceptional customer service, which together have helped me build strong relationships between brands and their audiences. In my previous role, I handled multiple social media accounts — creating content, scheduling posts, and engaging with followers daily. I monitored messages and comments, responding quickly and professionally to customer inquiries, which helped improve response times and boost engagement. My key skills include creativity, communication, problem-solving, and data analysis. I’m skilled in using social media tools like Meta Business Suite, Canva, and analytics dashboards to track performance and adjust strategies. I also bring strong customer service abilities — I know how to listen actively, stay calm under pressure, and ensure that every customer feels valued and understood. What makes me a strong candidate for this role is my ability to combine both areas — I don’t just post content; I build connections. I understand that every comment, message, or review is a chance to represent the brand’s values and create a positive impression. I’m passionate about helping companies grow their online presence while keeping customers happy and engaged.