Customer Service Representative/Sales RepresentativeCustomer Service Representative/Sales Representative
Lester
ID Verified$800
per month
($5/hour)
Profile Description
I used to work as a customer service representative of one of the biggest telecommunications company in the US. I receive calls that allows me to explain their bill and analyze the bill if there is an error (Human Error or Billing System Error). with this I realize that I enjoy solving problems and hear my customers grateful of what I can do. I studied Bachelor of Science Information Technology. This field helped me learn about logical analysis of the programs and Problem Solving to make them wo...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Provider Advocate Specialist
Optum
Jun 2022 - Aug 2025
Job Responsibilities:
I work as a chat agent providing information regarding claims and different member information for the provider including referral and authorization creation.
Sales Development Representative
Eastwest BPO
Sep 2021 - Feb 2022
Job Responsibilities:
Homebased work Prequalify customers for health insurance.
Customer Service Representative
Conduent
Oct 2019 - Mar 2020
Job Responsibilities:
Receive inbound calls to provide updates about insurance payouts
Customer Service Representative
The Results Companies
Apr 2016 - Oct 2017
Job Responsibilities:
• Receive inbound calls for a telecommunications company • Handles billing and technical concern • One of metric hitter of my time
Customer Service Representative
Eperformax
Mar 2015 - Feb 2016
Job Responsibilities:
• Receive Inbound calls for ebay. • Handles multiple concerns for seller and buyers.