Customer supportCustomer support
Leah
$800
per month
($5/hour)
Profile Description
I am a customer support professional with 4+ years of experience handling email and chat-based assistance for SaaS and digital products, working with clients across multiple time zones. I am comfortable using tools like Zendesk, Freshdesk, and HubSpot to manage high volumes of support tickets while keeping workflows organized and cases well documented. I enjoy spotting patterns in customer feedback that point to bigger product or process issues, and I've created help content and knowledge base r...
Skills & Expertise
Skill Levels Explained:
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Content & Writing
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer & Partner Engagement Associate
Navismart AI
Jun 2024 - Present
Job Responsibilities:
Managing customer and partner support inquiries using Zendesk and similar CRM tools, consistently meeting SLA response times across multiple time zones. Creating and maintaining help content and onboarding materials, reducing repetitive queries and improving customer self-service rates. Identifying patterns in customer feedback to flag product bugs, documentation gaps, and user experience issues....
Virtual Assistant | Customer Support & Content Management
Onus Writers
Feb 2022 - Feb 2024
Job Responsibilities:
Handled customer communications and service tickets via email and live chat, ensuring prompt, professional resolution. Managed content workflows and knowledge base updates to maintain consistency and accuracy. Created FAQs and Help Page articles that reduced client support tickets and improved turnaround time. Coordinated scheduling and calendar management for leadership, ensuring timely follow-up...