Virtual Assistant | Customer Support & Operations SpecialistVirtual Assistant | Customer Support & Operations Specialist

Key Achievements:

• Updated and validated product listings and merchandising data on Wayfair's e-commerce marketplace, ensuring accuracy, consistency, and compliance with platform standards. • Processed and cross-checked large volumes of operational data in Excel and Google Sheets, supporting accurate reporting and clean, reliable records. • Coordinated directly with B2B suppliers to resolve merchandising and account issues, providing workflow guidance and maintaining professional written correspondence throughout. • Managed customer and supplier inquiries across multiple ticketing channels (email/chat-based support), performing triage, categorization, and prioritization to ensure timely resolution. • Maintained detailed, audit-ready case documentation and performed QA validation, supporting consistency across high case volumes in a backoffice capacity.

Key Achievements:

• Delivered phone-based customer support for internet and telecommunications services, resolving escalated and technical concerns for a high volume of customers. • Investigated service issues, identified root causes, and guided customers through step-by-step troubleshooting, building strong problem-solving and documentation habits.