Customer service representative

Laura

4,000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a dedicated and very empathetic customer service professional with 2 years of experience of delivering exceptional support across retail and e-commerce environments. I have skills in managing customer enquiries, fulfilling orders, resolving issues through email, chat and phone. I am recognized for maintaining high customer satisfaction and exceeding performance KPIs in fast-paced environments. I am passionate about creating a positive customer experience and building lasting brand loyalty.

Skills & Expertise

Customer Success

Phone SupportIntermediate
ZendeskBeginner
FreshdeskBeginner
LiveChatBeginner
Customer.ioBeginner

Sales & Business Development

SalesforceBeginner

Quick Stats

Age31 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Virtual Assistant

Education

Bachelor's Degree

Jaramogi Oginga Odinga University of Science and technology

2015 - 2018

Bachelor's Degree

Jaramogi Oginga Odinga University of Science and technology

2015 - 2018