Lead InstructorLead Instructor
Josephine
1,000/mo
Caloocan City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone
$1,000
per month
($6/hour)
Member since September 2026
Profile Description
More than a decade of experience in the BPO industry. Experienced in handling different accounts such as Financial, Tech, Billing and Payments. Support roles such as SME, Escalation, Quality Evaluator and Lead Instructor.
Top Skills
Phone Support · 5 yearsTechnical Support · 5 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
Technical SupportExpert
Work Experience
Lead Instructor
Concentrix Philippines
Jun 2019 - Mar 2026
Phone SupportTechnical Support
Customer Care Advisor
Alorica Philippines
Jun 2018 - Jun 2019
Phone SupportTechnical Support
Technical Support Advisor
VXI Philippines
Jun 2015 - Jun 2018
Phone SupportTechnical Support
Retail Financing Support Advisor
Wells Fargo
Jun 2014 - Jun 2015
Fraud Specialist
Sitel
Jun 2011 - Jun 2014
Customer Specialist
Teletech
Jun 2010 - Jun 2011
Quick Stats
Age36 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Education
Bachelor's Degree
University of Caloocan City
2006 - 2008