Lead Generation | Virtual Assistant | Customer SupportLead Generation | Virtual Assistant | Customer Support

Key Achievements:

Key Achievements: Researched and qualified an average of 80 high-potential leads per week using LinkedIn, HubSpot, and industry databases. Maintained and updated CRM records with accurate lead and company information, improving data organization and accessibility. Conducted market and company research to identify new business opportunities and target accounts for the business development team. Prepared and presented research reports and lead insights to support strategic decision-making. Managed multiple research projects simultaneously while consistently meeting deadlines and quality standards. Improved lead tracking and documentation processes, enabling stakeholders to access information more efficiently. Collaborated with cross-functional teams to support lead generation and business growth initiatives.

Key Achievements:

Key Achievements: Handled 50 to 80 customer interactions daily through phone and email while maintaining high customer service standards. Progressed from Customer Service Representative to Mentor and Team Lead based on performance and leadership capabilities. Led and coached a team of up to 20 customer service representatives, providing performance feedback and support. Conducted onboarding and training sessions for new hires, improving their confidence and readiness for production. Managed customer escalations and resolved complex concerns while maintaining a positive customer experience. Monitored team KPIs, attendance, and productivity to ensure service level targets were achieved. Created process guides and reference materials that streamlined onboarding and reduced repetitive questions from new team members. Collaborated with supervisors and cross-functional teams to improve workflows and support operational goals. Recognized for strong communication, leadership, and problem-solving skills in a fast-paced customer service environment.