Virtual assistant, Team LeaderVirtual assistant, Team Leader
Kyle
$880
per month
($5/hour)
Profile Description
I’m an experienced BPO Team Leader with a passion for driving team performance and building strong workplace cultures. Over my career, I’ve specialized in leading diverse teams—managing up to 16 agents at a time while consistently maintaining high operational standards, including an 80% CSAT score. What makes me a strong fit for this role is my balanced approach to leadership: I combine data-driven performance management with empathetic, individualized coaching. I don't just focus on metrics; I...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Work Experience
Team Leader
Ubiquity Global Services
Dec 2023 - Aug 2026
Key Achievements:
I am an analytical leader and continuous learner with a passion for process optimization, performance tuning, and technical problem-solving. Whether leading teams in fast-paced environments or diving into complex mechanics and systems, I thrive on analyzing details and driving practical results