Kudzai

Virtual Assistant, Customer Support

Kudzai

900/mo
Harare, Zimbabwe
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am professional virtual assistant with over 3 years of remote work experience. I have experience handling administrative tasks and managing emails, calendars and customer interactions. I have experience handling high volume calls from customers and providing exceptional customer service. I am great fit because of my good communication skills, coachable attitude and I am proactive.

Top Skills

Calendar Management · 3 yearsCalendly · 3 yearsDocument Management · 3 yearsEmail Management · 3 yearsEmail Support · 3 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportAdvanced
Ticket ManagementIntermediate
ZendeskIntermediate
LiveChatIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
CalendlyAdvanced
Monday.comAdvanced
NotionIntermediate

Work Experience

Assistant Town Planner

Smart Planning and Design

Sep 2022 - Jul 2026

Job Responsibilities:

I handled all the administrative tasks and customer interactions. I handled email and calendar management as well as following up with clients and external consultants

Live Chat SupportPhone SupportCalendar ManagementEmail SupportEmail ManagementCalendlyDocument ManagementMonday.com

Customer Service Specialist

Advanced Diabetes Supply

Sep 2023 - Sep 2025

Job Responsibilities:

I handled high volume calls from patients and scheduled appointments for their reorders. I handled patient accounts and verified patient demographics and insurance. I also assisted patients with their inquiries and tracked the status of their orders.

Live Chat SupportPhone SupportZendeskTicket ManagementEmail SupportMonday.comCalendly

Quick Stats

Age29 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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