Krihztiane

Customer Support/ Virtual Assistant/Hotel Management

Krihztiane

500/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have experience in Hospitality Operations, Customer Support, and Property Management Software (PMS) Onboarding. Throughout my career, I have assisted guests, property owners, and business clients by providing exceptional support, resolving issues, coordinating maintenance and housekeeping teams, and ensuring smooth day-to-day operations. My background includes managing guest communications, reservations, check-ins, maintenance coordination, and property operations for hotels. I have also work...

Top Skills

Calendar Management · <1 yearCoaching & Mentoring · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 year

Skills & Expertise

Specialized Skills

OnboardingBeginner
Performance ManagementBeginner
Coaching & MentoringBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Research & Information GatheringBeginner
Data EntryBeginner

Work Experience

Client Onboarding Manager

Yanolja Cloud Solution

Dec 2025 - Aug 2026

Key Achievements:

I trained and onboarded hotel clients across the USA on PMS, Channel Manager, and Booking Engine systems, configured OTA integrations with platforms like Expedia, Airbnb, and [link hidden], managed calls, emails, appointments, and project updates, and coordinated with support teams to resolve client issues.

OnboardingCalendar ManagementMeeting CoordinationPerformance ManagementEmail ManagementResearch & Information GatheringCoaching & MentoringDocument ManagementData Entry

Virtual Assistant and Virtual Front Desk

Remote Coworker

Feb 2022 - Nov 2025

Key Achievements:

Managed guest check-ins, check-outs, reservations, payments, and inquiries while providing excellent customer service, handling administrative tasks and daily reports, coordinating with hotel staff and management, resolving guest concerns, maintaining accurate records, and supporting team communication, training, and workflow efficiency across multiple properties.

Meeting CoordinationPerformance ManagementEmail ManagementResearch & Information GatheringData EntryDocument ManagementCoaching & Mentoring

Technical Support Representative

Transcom Asia Pacific

Feb 2021 - Feb 2022

Key Achievements:

Provided technical support and product upgrade assistance, diagnosed and resolved customer issues, managed and tracked service tickets, coordinated with field technicians, documented support activities, and maintained high customer satisfaction through prompt and professional service.

Data EntryDocument Management

Quick Stats

Age28 years
English LevelConversational
ID VerificationNot verified

Education

Bachelor's Degree

Jose Maria College

2015 - 2021