Customer Service RepresentativeCustomer Service Representative
Krean
$1,000
per month
($6/hour)
Profile Description
I have experience in customer service, operations, and administrative support across different industries, including hospitality and BPO. Most recently, I worked as a Management Associate at Catalyst Virtual Solutions, where I handled administrative and operational tasks, and before that, I worked as a Customer Service Representative handling email and chat support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Management Associate
Catalyst Virtual Solutions
Jan 2026 - Apr 2026
Key Achievements:
Key Responsibilities & Achievements: - Managed administrative and operational tasks, including email, calendar, and internal communication management. - Supported client onboarding, trial coordination, and pairing of Digital Professionals with clients. - Maintained and updated CRM records, trackers, reports, and internal documentation. - Coordinated with different teams to ensure smooth workflow and timely completion of tasks. - Assisted in developing, reviewing, and improving SOPs and internal processes. - Monitored daily operations, followed up on pending tasks, and prepared EOD reports. - Successfully handled multiple responsibilities in a fast-paced remote environment while maintaining accuracy and organization. - Improved workflow efficiency through proper task tracking, documentation, and consistent follow-ups.