virtual Assistant, Data entry ,chat supportvirtual Assistant, Data entry ,chat support
Komal
$400
per month
($2/hour)
Profile Description
Customer Service and Administrative Professional with over two years of progressive experience in call centre operations, CRM management, and virtual assistance. Demonstrated ability to handle high volumes of customer interactions across voice, email, and chat channels while consistently maintaining CSAT scores above 90%. Skilled in data entry and quality assurance, with a proven record of 99%+ accuracy in managing and validating large datasets. Experienced in CRM platforms such as Salesforce, Z...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
virtual assistant
Jan 2025 - Jan 2026
Key Achievements:
Maintained 99%+ data accuracy across high-volume structured and unstructured datasets Ensured full compliance with data governance and quality assurance (QA) standards Managed professional email correspondence within agreed service level agreements (SLAs) Coordinated meetings and schedules using Calendly, Google Calendar, and Outlook Supported administrative operations including report formatting and document management
customer service representative
Mind Bridge
May 2023 - Jan 2025
Key Achievements:
During my tenure at Mind Bridge (2023–2025), I consistently maintained customer satisfaction (CSAT) scores above 90% while handling 80+ customer interactions daily. I contributed to a 15% reduction in repeat contacts through process improvement initiatives and achieved high first-call resolution (FCR) rates via proactive troubleshooting. I was also entrusted with training new agents on company SOPs, CRM systems, and communication best practices, reflecting my reliability and expertise within the team.
Quick Stats
Certifications
Education
Bachelor's Degree
university of education
2022 - 2024