Virtual AssistantVirtual Assistant
Kristine
$1,000
per month
($6/hour)
Profile Description
I am an experienced Customer Support Representative with a solid background handling Retail, Telco, and Hospitality accounts. My experience goes beyond just answering basic inquiries. In my previous roles, I regularly handled tech support queues, created and tracked support cases, and managed the logistics of dispatching technicians to resolve issues quickly. Because of this, I am highly comfortable with fast-paced workflows, strict SLAs, and navigating multiple systems simultaneously. What I ...
Work Experience
CUSTOMER SERVICE REP
TELEPERFORMANCE
Aug 2025 - Aug 2026
Key Achievements:
Key Achievements & Responsibilities: Delivered customer support via phone, live chat, email, and social media. Managed tickets efficiently using platforms like Zendesk and Freshdesk. Handled inquiries with professionalism, ensuring high customer satisfaction. Utilized advanced Excel and Google Sheets for reporting and data tracking. Applied statistical analysis and Power BI for performance insights. Collaborated with teams using Figma for workflow and documentation.
Quick Stats
Education
Bachelor's Degree
PHINMA COC
2022 - 2025