Customer support

Kimberly

800/mo
Nakuru, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused and solutions-driven Customer Support Professional with experience delivering exceptional support across phone, email, live chat, and digital communication channels. Skilled at resolving customer inquiries, handling complaints with empathy and professionalism, managing CRM systems, and ensuring every interaction results in a positive customer experience. Known for strong communication, active listening, and the ability to remain calm under pressure while managing multiple custom...

Top Skills

Bardeen · <1 yearCalendar Management · <1 yearCalendly · <1 yearCopywriting · <1 yearCustomer.io · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Customer.ioBeginner
FreshdeskBeginner
IntercomBeginner
LiveChatBeginner

Content & Writing

CopywritingBeginner
Email CopywritingBeginner
GhostBeginner
Editorial Calendar ManagementBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
BardeenBeginner

Quick Stats

Age22 years
English LevelFluent
ID VerificationNot verified

Education

Bachelor's Degree

Egerton University

2022 - 2026