Khrizon

IT Specialist

Khrizon

1,500/mo
Laguna, Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone

Profile Description

Business Virtual Assistant with 10+ years of experience in IT helpdesk support (L1/L2), technical support, customer service, administrative support, and social media management. Experienced in supporting 5,000+ users, resolving daily technical tickets, and managing high-volume data processing (20–30 files per day). Proficient in ServiceNow, Active Directory, LogMeIn, Microsoft 365, Google Workspace, and document management systems. Skilled in IT asset management, user access administration, onbo...

Skills & Expertise

Content & Writing

Product DescriptionsIntermediate
CopywritingBeginner

Customer Success

Technical SupportExpert
Email SupportAdvanced
Ticket ManagementAdvanced
Phone SupportIntermediate
Live Chat SupportIntermediate
Social Media SupportIntermediate
Video SupportIntermediate
CrispBeginner
LiveChatBeginner

Data & Analytics

Google Sheets (Advanced)Advanced
Excel (Advanced)Intermediate
Power BIBeginner

Design & Creative

CanvaExpert
Presentation DesignAdvanced
Adobe IllustratorAdvanced
Logo DesignIntermediate
Adobe Premiere ProIntermediate
CapCutIntermediate
FigmaIntermediate
Adobe PhotoshopIntermediate
Social Media GraphicsIntermediate
Video EditingBeginner
3D ModelingBeginner
MayaBeginner
BlenderBeginner

E-commerce & Marketplace

Inventory ManagementIntermediate
Facebook MarketplaceBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
TikTok ShopBeginner
ShopifyBeginner
Amazon FBABeginner

Sales & Business Development

Sales Funnel ManagementBeginner

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
CalendlyBeginner
Executive Assistant ServicesBeginner
Data EntryBeginner
Travel PlanningBeginner
AsanaBeginner
ClickUpBeginner
NotionBeginner
TrelloBeginner

Work Experience

App/Cloud Support Engineer

Accenture Inc.

Jun 2021 - Apr 2025

Job Responsibilities:

- Delivered L1/L2 IT support to 5,000+ enterprise users, troubleshooting hardware, software, network, and access issues through remote, phone, email, and onsite support. - Resolved 20–25 incident tickets daily (including 3–5 onsite cases) while consistently meeting SLA targets and maintaining high customer satisfaction ratings. - Administered Active Directory user lifecycle management, including a...

Ticket ManagementPhone SupportTechnical SupportGoogle Sheets (Advanced)CanvaEmail ManagementResearch & Information GatheringPersonal Assistant ServicesPower BIEmail Support

Quick Stats

Age36 years
GenderMale
English LevelConversational
ID VerificationNot verified

Education

Bachelor's Degree

Laguna State Polyechnic University

2016 - 2020