Kezia

Virtual Assistant, Customer Service Representative

Kezia

ID Verified
528/mo
General Trias, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experienced Customer Service Representative with a proven track record of delivering high-quality support and resolving customer concerns efficiently. Strong communicator with excellent problem-solving skills, dedicated to enhancing customer satisfaction and supporting business goals.

Top Skills

Canva · 2 yearsPhone Support · 2 yearsTechnical Support · 2 yearsCapCut · <1 yearCrisp · <1 year

Skills & Expertise

Customer Success

Technical SupportIntermediate
Phone SupportIntermediate
CrispBeginner
IntercomBeginner

Virtual Assistance & Admin

Data EntryBeginner

Design & Creative

CanvaIntermediate
CapCutBeginner

Work Experience

Customer Service Representative

iqor Philippines Inc

Mar 2024 - Apr 2025

Key Achievements:

- Inputting and managing sales data in CRM (Customer Relationship Management) systems. - Providing administrative support to the sales team, which may include preparing presentations, sales materials, and other documents.

Phone SupportTechnical Support

Customer Service Representative

Iqor Philippines Inc

Jan 2016 - Oct 2017

Key Achievements:

- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. Processed and issued product orders and service upgrades for customers.

Technical SupportPhone Support

Quick Stats

Age30 years
English LevelFluent
ID VerificationVerified