Virtual AssistantVirtual Assistant
Kenneth
$500
per month
($3/hour)
Profile Description
Customer service specialist dedicated to delivering excellent, reliable service to customers in a remote setting. Experienced in technical support, troubleshooting, and customer service, with a record of building systems that get customers' issues resolved faster.
Work Experience
Digital Systems Partner
Gsouth
Jan 2026 - Present
Key Achievements:
Built a remote desktop support system that reduced average ticket resolution time by 40%. Led a customer data analysis project that identified customer pain points and contributed to a 20% increase in retention. Streamlined SOC playbooks and incident workflows, reducing response time by 30%. Automated reporting and dashboards with Python and SQL, improving reporting accuracy by 30%.
Quick Stats
Certifications
Education
Associate's Degree
The Cooperative University
2023 - 2024