Salesforce AdministratorSalesforce Administrator

Key Achievements:

• Configured Salesforce NPSP to support 50 users across fundraising, programs, and operations. • Developed reports and executive dashboards to improve fundraising visibility and decisionmaking. • Improved CRM adoption by delivering training sessions and creating user guides for staff and volunteers. • Reduced duplicate donor records by implementing duplicate management and data quality controls. • Migrated and validated donor and constituent records while maintaining high data accuracy. • Supported the successful implementation and go-live of Salesforce NPSP with minimal business disruption.

Key Achievements:

• Spearheaded training programs for new hires, ensuring smooth onboarding and continuous mentorship. • Implemented a quality assurance framework, fostering a culture of excellence and process improvement. • Developed data-driven dashboards to track team performance against client KPIs, driving optimization initiatives. • Worked closely with engineering teams to enhance project delivery timelines and overall productivity. • Established standardized operating procedures for consistent and efficient service delivery. • Guided team members in career growth, fostering their development into product experts.

Key Achievements:

• Designed detailed questionnaires to gather critical business data using Google Forms and SurveyMonkey. • Leveraged Python and Excel for data mining, trend identification and business decision support. • Applied statistical techniques, including hypothesis testing, to validate findings and drive strategic insights. • Created comprehensive reports and presentations to translate complex data into actionable recommendations.