Data Analyst | Salesforce Certified AdministratorData Analyst | Salesforce Certified Administrator
Kelvin
$3,000
per month
($17/hour)
Profile Description
I help teams turn data into clear decisions. My experience includes SQL analysis with PostgreSQL, marketing research with R, reporting, and checking data quality. I enjoy finding the reason behind a changing metric and explaining what it means for the next business decision. I am also a Salesforce Certified Platform Administrator, with customer support experience that helps me connect technical work to the people using it. I am primarily seeking data analyst, reporting analyst and Salesforce rol...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Data & Analytics
Work Experience
Customer Experience Analyst
CCI Kenya
May 2025 - Feb 2026
Key Achievements:
Used Salesforce CRM and customer data to support T-Mobile prepaid customers and investigate recurring service issues. Built a resolution knowledge base for complex cases and shared findings to support consistent customer service.
Lead Data Analyst
Allen Grey
Sep 2021 - Feb 2025
Key Achievements:
Built and maintained Metabase dashboards for operational reporting. Analysed performance trends, automated data processing and reporting with Python and Zapier, and integrated Salesforce and GA4 data for cross-functional reporting. Implemented data-quality monitoring and documented data flows.
Product Data Analyst
Zutari
Mar 2020 - Aug 2021
Key Achievements:
Built Power BI and Mixpanel dashboards tracking product usage, feature adoption, sales performance and customer engagement. Maintained data integrity through quality checks and translated technical findings into practical recommendations for cross-functional teams.
Quick Stats
Certifications
Education
Bachelor's Degree
Multimedia University of Kenya - BSc Computer Science
2012 - 2016