Keanna

Virtual Assistant

Keanna

ID Verified
1,200/mo
Koronadal, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Administrative and Virtual Assistant with more than six years of experience supporting customer service functions, case handling, scheduling, and administrative tasks. Demonstrates strong communication skills, efficient problem-solving abilities, and a high level of accuracy in dynamic environments. Committed to providing dependable support and outstanding client service.

Top Skills

Document Management · 5 yearsExcel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsAccounts Payable/Receivable · 3 yearsCalendar Management · 3 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Technical SupportAdvanced
FreshdeskIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Power BIIntermediate

Finance & Accounting

Accounts Payable/ReceivableAdvanced

Real Estate Operations

Real Estate ListingIntermediate

Virtual Assistance & Admin

Document ManagementExpert
Calendar ManagementAdvanced
Email ManagementAdvanced
Data EntryAdvanced

Work Experience

Administrative Assistant

Associa

2024 - 2026

Job Responsibilities:

Assisted clients with refund requests, dispute resolution, and general account related inquiries.; Assist clients with ownership transfers, violation resolutions, and account balance updates.; Reviewed and verified check payments and financial records to ensure accuracy during property closings.

Live Chat SupportEmail SupportExcel (Advanced)Accounts Payable/ReceivablePhone SupportGoogle Sheets (Advanced)Real Estate ListingTicket ManagementPower BIData Entry

Quick Stats

Age27 years
GenderFemale
English LevelFluent
ID VerificationVerified