Customer Service RepresentativeCustomer Service Representative

I help guests with booking inquiries, cancellations, refunds, and general issues, while also supporting hosts with listing management and policies. I handle complaints, disputes, and escalations, ensuring a smooth and fair resolution for both guests and hosts. I communicate with customers via phone, email, and chat to offer timely and professional assistance. I guide customers through Airbnb’s policies, community standards, and safety regulations. I deliver friendly and personalized service to c... See more