Customer Service RepresentativeCustomer Service Representative
Kathleen
ID Verified$1,300
per month
($7/hour)
Profile Description
Customer service professional with strong experience in healthcare, insurance, pharmacy support, and senior customer care. Experienced in assisting patients, pharmacists, and senior members with insurance benefits, prescription drug plans, medication savings programs, account inquiries, and healthcare-related concerns. Skilled in handling inbound calls, providing accurate information, resolving issues with empathy and patience, and maintaining customer account details. I also have experience in ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Service
Select Voice Com
Dec 2025 - Sep 2026
Key Achievements:
Handle inbound calls from patients and pharmacists, assist with prescription savings cards, resolve billing and claim issues, and provide accurate information while ensuring excellent customer service.
Operator
GogoGrandparent
Sep 2024 - Dec 2025
Key Achievements:
Handled inbound calls from senior customers, offers plans for scheduling transportation services, resolved concerns, and provided friendly and efficient customer support.
Sales Representative
IBEX Global Solutions
Feb 2024 - Aug 2024
Key Achievements:
Assisted customers with car rental reservations, recommended upgrades and add-on services, processed reservation changes, and delivered excellent customer service.
Customer Service
Alorica
Aug 2022 - Feb 2024
Key Achievements:
Assisted customers with prescription drug plan inquiries, trained new employees, coached team members, monitored performance, and handled customer escalations.