Customer Service Support

Kate

800/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Customer Service and Back-Office Specialist with proven experience in BPO operations, queue management, and multi-channel communication. Adept at managing high-volume workflows, maintaining accurate administrative records, and delivering empathetic, de-escalating support to patients and healthcare partners. Seeking to leverage strong operational efficiency and patient support skills as a Clinical Coordinator within a fast-paced healthcare account.

Top Skills

Phone Support · 4 yearsTechnical Support · 2 yearsAdobe Photoshop · <1 yearAdobe XD · <1 yearCalendar Management · <1 year

Skills & Expertise

AI & Automation

GitHub CopilotBeginner

Customer Success

Phone SupportAdvanced
Technical SupportIntermediate

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

Adobe XDBeginner
Adobe PhotoshopBeginner
CanvaBeginner
Logo DesignBeginner
Presentation DesignBeginner
Final Cut ProBeginner
CapCutBeginner

E-commerce & Marketplace

TikTok ShopBeginner
Facebook MarketplaceBeginner
Order ProcessingBeginner

Specialized Skills

Coaching & MentoringBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner

Work Experience

Customer Support

Concentrix

Apr 2022 - Jul 2026

Key Achievements:

I am one of the top performers on the team, always hitting KPI's, Floor walker that supports our subject matter experts, Part of the operation as a Tema lead Trainee for 6 months

Google Sheets (Advanced)Technical SupportPhone SupportExcel (Advanced)Coaching & MentoringEmail ManagementMeeting Coordination

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified

Certifications

Coursera