Customer Care Representative || Technical Support || Sales ACustomer Care Representative || Technical Support || Sales A
Karl
ID Verified$700
per month
($4/hour)
Profile Description
Reliable and adaptable Customer Support professional with experience in technical support, customer service, retention, sales, and e-commerce. Skilled in handling customer concerns through email, chat, and phone while providing clear solutions and maintaining a positive customer experience.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
E-commerce & Marketplace
Design & Creative
Content & Writing
Customer Success
Work Experience
Virtual Assistant / Retention Specialist
NewCall HQ
Jul 2025 - Aug 2026
Job Responsibilities:
Handled inbound and outbound customer calls related to subscription cancellations, billing concerns, refunds, returns, and shipment issues. Retained customers by identifying their concerns and offering tailored solutions such as subscription pauses, discounts, and account adjustments. Processed cancellations, refunds, returns, and subscription updates accurately while maintaining detailed customer...
Customer Care Representative / Technical Support
Glofox & ABC Fitness
Sep 2024 - May 2025
Job Responsibilities:
Provided customer and technical support for gym management software users through email, chat, and phone. Assisted clients with account setup, billing concerns, and system navigation. Resolved software and account-related issues, documented cases accurately, and escalated complex technical concerns when necessary while maintaining high customer satisfaction.
Account Associate, Travel and Sales Support / Customer Service Representative
Sutherland Global Philippines
May 2023 - Jul 2024
Job Responsibilities:
Provided travel-related assistance, booking support, and sales services to international clients. Managed customer inquiries in a fast-paced environment while maintaining strong communication, multitasking, service quality, and customer satisfaction.
Account Associate, Technical and Sales Support / Customer Service Representative
VXI Global Holdings BV
Jan 2022 - Mar 2023
Job Responsibilities:
Delivered technical and sales support to US-based customers. Assisted with account and service concerns, resolved technical issues, and handled complex customer interactions professionally and accurately. Consistently worked toward customer satisfaction and first-call resolution targets.
Quick Stats
Education
Bachelor's Degree
University of Southeastern Philippines
2020 - 2023