Justin

Customer Service | Virtual Assistant

Justin

ID Verified
450/mo
Roxas City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 5 years of BPO experience, with most of my background in financial accounts. I’ve handled customer support through phone, chat, and email, and I also gained experience working with an SEO company. My strengths are customer service, communication, problem-solving, and staying organized in a fast-paced environment. To expand my skills, I completed virtual assistant training, where I learned tools and tasks that help businesses run smoothly. I’m dependable, quick to learn, and always focused...

Top Skills

Phone Support · 5 yearsEmail Support · 4 yearsLive Chat Support · 4 yearsCalendar Management · <1 yearCalendly · <1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Email SupportAdvanced
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
Document ManagementBeginner
Travel PlanningBeginner
Research & Information GatheringBeginner
Executive Assistant ServicesBeginner
TrelloBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Google Analytics 4Beginner

Work Experience

Customer Service Representative

SUTHERLAND GLOBAL SERVICES

Jan 2020 - Jan 2020

Key Achievements:

Handled inbound and outbound customer calls, providing professional support for bank account inquiries. Assisted customers by providing account updates and guidance based on their needs.

Phone SupportZendeskData Entry

Sales Associate

HAIBELL GLASS AND ALUMINUM

Jun 2014 - Dec 2017

Key Achievements:

Communicated with customers to help ensure orders were complete and delivered in good condition. Monitored inventory levels and maintained accurate stock records to support daily operations

Quick Stats

Age30 years
English LevelConversational
ID VerificationVerified